Category: Help

After logging in to our reservation site, you can go to the “Bookings” and click on “Cancel Reservation” to cancel your reservation.

In addition, if you cancel, a cancellation fee will be charged according to the cancellation policy. Please check the cancellation policy set for each room.

*We do not accept cancellations via phone, email or inquiries. Thank you for your understanding.

*Even if you Inform the operator of the reserved room of your intention to cancel, that will not constitute a cancellation.

*Please be sure to complete the cancellation procedure from your My Page.

How to cancel a reservation

1.Log in to My Page

2.Click “Bookings”

3.Click “Cancel” for the relevant reservation.

4.Click “Booking Cancellation”

If you used a credit card to make the reservation, the following steps will be taken when you cancel.
① The payment made before the cancellation will be canceled.
② A new payment will be made for the amount including the cancellation fee.
Please note that an email with instructions regarding these procedures will be sent to your registered email address, so please check it.

As rooms are operated unmanned, we do not check, store, or manage lost items.

We apologize for the inconvenience, but we ask that you please make your reservation for the minimum reservation slot and confirm whether there are your belongings.

Our reservation site accepts credit card payments and bank transfers.

• Credit card (Includes debit card and prepaid card)
  • Compatible card brands: Visa, MasterCard, JCB, American Express, China UnionPay, Cartes Bancaires
• Bank transfer (Only spaces in Japan)
  • Reservations must be made by the date listed on the site.

We do not accept the change option.

If you wish to change the layout, please make the change yourself. Also, when you leave, please return to the layout you had when you entered.

1. After logging in, click the icon on the top right.
2. Select “Email Address” from “Personal Info“

3. Click “Save & Send verification email“

4.Click the verification button in the email you received.

Click the verification button in the verification email to complete.
The validation email is valid for an hour, so if it has been more than an hour since you received the email, please try resending the validation email following the steps above.

If you do not receive the email, please check your spam folder as it may have gone into your spam folder.

In principle, we do not accept provisional reservations for rooms.

We may accept provisional reservations for customers who are considering regular use. Please fill in your desired meeting room and desired date and time using “Contact Form.”

Wi-Fi SSID and password are announced in rooms. please refer to the notice.

In addition, wired connections are available in some rooms. Please check the page for each room.

Regarding refunds following cancellations, the timing and processing will vary depending on whether you pay by credit card or bank transfer.

[Credit Card]

After cancellation, a refund will be processed immediately with your credit card company.
For details about the timing and method of subsequent refunds, please contact your credit card company.
If a cancellation fee has been incurred, the full amount of the usage fee that has already been paid will be refunded, and then only the cancellation fee will be charged again in accordance with the cancellation policy

[Bank Transfer]

After cancellation, we will give the refund to the account from which the fee was transferred within a few days in accordance with the cancellation policy.

*Cancellation policies vary depending on each space. Please check the “Cancellation Policy” section on the space page.

As our rule, we do not accept entry earlier than your reserved time.

If you would like to enter the facility earlier than your reservation time, please check in advance whether there are any reservations for that time and make the reservation before entering the facility.

Reservations can be made in 15 minute increments, so when you make a reservation, please make sure to include preparation time within the reservation time.

The rooms are operated unmanned and we ask that you do some simple cleaning at the end of your stay. Wet tissues and vacuum cleaners are provided in the room, so please use them. We also ask that you take your trash home with you.

With your cooperation, we can provide you with a cheaper and more comfortable service, so we appreciate your understanding and cooperation.