[FAQ] I cannot authenticate my email address when registering as a member

1. After logging in, click the icon on the top right.
2. Select “Email Address” from “Personal Info

3. Click “Save & Send verification email

4.Click the verification button in the email you received.

Click the verification button in the verification email to complete.
The validation email is valid for an hour, so if it has been more than an hour since you received the email, please try resending the validation email following the steps above.

If you do not receive the email, please check your spam folder as it may have gone into your spam folder.

[FAQ] Can I make a provisional reservation?

In principle, we do not accept provisional reservations for rooms.

We may accept provisional reservations for customers who are considering regular use. Please fill in your desired meeting room and desired date and time using “Contact Form.”

[FAQ] When and how will refunds be given when I cancel my Booking?

Regarding refunds following cancellations, the timing and processing will vary depending on whether you pay by credit card or bank transfer.

[Credit Card]

After cancellation, a refund will be processed immediately with your credit card company.
For details about the timing and method of subsequent refunds, please contact your credit card company.
If a cancellation fee has been incurred, the full amount of the usage fee that has already been paid will be refunded, and then only the cancellation fee will be charged again in accordance with the cancellation policy

[Bank Transfer]

After cancellation, we will give the refund to the account from which the fee was transferred within a few days in accordance with the cancellation policy.

*Cancellation policies vary depending on each space. Please check the “Cancellation Policy” section on the space page.

[FAQ] Can I enter the room earlier than scheduled?

As our rule, we do not accept entry earlier than your reserved time.

If you would like to enter the facility earlier than your reservation time, please check in advance whether there are any reservations for that time and make the reservation before entering the facility.

Reservations can be made in 15 minute increments, so when you make a reservation, please make sure to include preparation time within the reservation time.

[FAQ] Do I have to clean the room when I leave?

The rooms are operated unmanned and we ask that you do some simple cleaning at the end of your stay. Wet tissues and vacuum cleaners are provided in the room, so please use them. We also ask that you take your trash home with you.

With your cooperation, we can provide you with a cheaper and more comfortable service, so we appreciate your understanding and cooperation.

[FAQ] What facilities are available in meeting room?

Basically, all meeting rooms are equipped with Wi-Fi, a projector or monitor, a whiteboard, etc. In addition, the above equipment can be used free of charge.

Some meeting rooms are also equipped with microphones, speakers, podiums, ring lights, etc.

For more detailed information, please refer to the “Amenities/Facilities” of each room.

For information about the facilities in party rooms, please refer to “FAQ: What facilities are available in the party room?”

[FAQ] What facilities are available in party rooms?

Basically, all party rooms are equipped with refrigerators, microwaves, board games, kitchenware etc. In addition, the above facilities are free to use.

Some party rooms are also equipped with rice cookers, amplifiers, speakers, monitors, ring lights, air purifiers, and other equipment.

For detailed information, please refer to the “Amenities/Facilities” of each room.

For information about the facilities in meeting rooms, please refer to “[FAQ] What facilities are available in the meeting rooms?”

[FAQ]Can I bring own food and drink in rooms?

You can bring any non-alcoholic beverages and any foods into meeting rooms, but alcoholic beverages are also allowed in the party rooms.

When you leave, please dispose of your trash in the designated area or take it home with you.

Thank you for your cooperation.